Legal notice
Legal Notice
Business details: A&U Professionals Pty Ltd
ABN 43 619 520 311.
Email: Auprofessionalstech@gmail.com
Phone: 0435561556.
Location: Melbourne, Victoria.
All prices are in AUD and include GST unless stated.
Not affiliated: We are an independent supplier. Telstra, NBN Co, Starlink and other brand names are trademarks of their owners and are used only to describe compatible products. We are not endorsed by or affiliated with them.
Product information: We try to keep descriptions, specs and images accurate, but they may vary. Check compatibility with your network, equipment and use before buying.
Product sourcing: Our products are sourced and supplied under the name AU Professional Tools. We select tools and equipment suited to telecom, NBN, fibre and data installation work.
Warranty:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You're also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure isn't a major one.
In addition, products may carry a manufacturer or supplier warranty of [X months/years], as stated on the product page. This warranty is in addition to your rights under the Australian Consumer Law.
To make a warranty claim, contact us at [email/phone] with your order number and proof of purchase, plus photos/videos or a description of the fault. We may ask you to return the item for inspection.
The warranty does not cover:
- damage from misuse, incorrect installation or modification
- normal wear and tear, including consumables like blades and cleaver pads
- damage from accidents, liquids or unsuitable storage
- products repaired or opened by anyone other than us or an authorised repairer
Where a product is faulty, we'll repair, replace or refund it as the law requires. Return shipping costs for faulty goods are covered by us.
Regulatory compliance: Telecom equipment sold by us is intended to comply with applicable Australian standards, including ACMA requirements. It is your responsibility to use products lawfully.
Installation and safety: Products must be installed and used according to manufacturer instructions. Fibre optic equipment and tools can cause injury if misused, including eye damage from laser light. We are not liable for loss or injury from incorrect installation or use.
Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and compensation for other reasonably foreseeable loss. Nothing in this notice limits those rights.
Limitation of liability: To the extent permitted by law, our liability is limited to replacing the goods or refunding the price paid.
Intellectual property: All content on this site is owned by us or used with permission, and may not be copied without consent.
Governing law: This notice is governed by the laws of Victoria, Australia.